SHIPPING & RETURNS

Shipping Policy

We work with trusted third-party providers to deliver high-quality prints. Typically, delivery takes between 3-5 working days. As all our products are made to order, there may be occasional delays depending on the product type and demand. We appreciate your patience and understanding.

In line with our commitment to reducing waste, we chose to make our products to order. As stated in the Quran 6:141, "And do not waste [resources], for indeed, He does not like the wasteful." This verse emphasizes the importance of avoiding wastage, as it is displeasing to Allah. By producing items only when ordered, we ensure that resources are used efficiently and sustainably, aligning with our values and Islamic teachings.

Rest assured, we strive to ensure that your artwork arrives promptly and in perfect condition.

Return & Exchange Policy

Quality Issues: If you’re not satisfied with the quality of the products you received, please get in touch with us within 30 days of receiving the item. We’ll do everything we can to investigate and find a solution to ensure your satisfaction.

Lost Orders Policy: For packages lost in transit, please get in touch with us within 30 days from the estimated delivery date. We'll be happy to send a replacement order on your behalf.

Returned by Customer: We currently do not support returns because the products you order are personalized and made specifically for each order. Should you want to submit a new order, you will be liable for the costs of the new order.

Returned to Sender Policy: For cases where the order is returned to the sender, please place a new order and get in touch with us so that we can report the problem and arrange for the product price to be refunded for the new order. This way, you will only pay again for the shipping of the order.

Wrong Address: If you or your customer provide an address considered insufficient by the courier, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.

Rejected by the Recipient: If your customer rejects the shipment during delivery, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.

Unclaimed: If your customer is not able to receive their order at the address, the shipments may be available for pick up at their local post office or carrier pick-up point. Shipments that go unclaimed may be returned to the sender. For these cases, please place a new order and get in touch with us so that we can report the problem and arrange for the product price to be refunded for the new order (you will still have to pay for the shipping costs).